3. Experiences (Time Lines)

3.1. Sep-2008 to till day (15+ years) AT&T/SE,SME,POD-Lead

3.1.1. AT&T Communications Services India Pvt Ltd, (Pune & Bangalore)

Clients supported

  1. Network Service Delivery support for IBM client Dow Chemicals.

    • 4 years: (2008 to 2012)

  2. Network Service Delivery support for IBM IGA (IBM Global Account).

    • 11+ years (2012 till date)

Job Responsibility

SME (subject matter expert) in Network Data Services.

  • 7+ years: (2016 till date)

  • Provide Guidance and support to SEs for their changes.

POD Leader Role.

  • 4+ years: (2019 till date)

  • Plan, Configuration reviews for SEs.

  • Prepare RCA/FCA for the issues faced during implementations.

SE Role.

  • Preparation of Plans (TSD-Technical Solution Document)

  • Preparation of Bill of Material.

  • Preparation of Customer services impacts/interruptions for the changes.

  • Preparation of Design/Drawing in MS-Visio.

  • Preparation of Configurations.

  • Co-ordinate with customer, Project Team & Local Field Engineer for Physical installation and change executions.

Automation Support

  • 8+ years: (2015 till date)

  • Prepared and shared a few small custom tools for team (in Excel vBA and python) to support smooth and quick preparations.

    • Config Generator

    • CTR tool (delta generator for Template Refresh program)

    • Visio Drawing Generator

    • JSET - Juniper standard to set convertor

    • ACDC - Auto config and Design creator for standard implementations.

    • 6 BC - Ipv6 block calculator for IGA Environment.

    • getDiff - generation of Differences from two configurations (juniper, cisco, arista)

    • ISM - Inventory Sticker Maker (to support FSE preparing stickers for devices)

  • Involved in servicenow development for approx 6 months in year 2021.

3.1.1.1. Milestones & Achievements

Take ownership of complex, critical projects and successfully completed well beyond clients expectations.

Some examples

  • Network Redesign from legacy to virtualized Netopt Model. Worked on multiple massive IBM sites.

  • BSO Redesign.

  • IPv6 Enablement for Multiple IBM sites across Asia Pacific.

  • Network Tapping Solutions using Arista Switches and Riverbed Netshark at multiple massive IBM sites.

  • IBM INDIA Internet gateway movement from EGL to ITPL location.

  • DNS, DHCP Services Infra movement from EGL to ITPL.

  • SDWAN implementations.

  • IBM & KYNDRYL Network Separations, major and massive sites (end-to-end)

  • IBM China BPOP Migration

3.2. Apr-2008 to Aug-2008 (4 months) IBM/Network Consultant

3.2.1. IBM India Pvt Ltd, Pune

  • worked as a Network Consultant.

  • Providing network service delivery support for IBM client Dow chemicals.

  • As per agreement I got movement from IBM to AT&T in starting of September-2008, with same support job continued.

  • IBM Experience Letter.

3.3. Sep-2004 to Apr-2008 (4 years) Sify/NCG-TL

3.3.1. Sify Technologies, Surat

  • worked in Network Control Group and as a Team Leader.

Job Responsibilities:

  • Managing a team of NCG team members, FTSEs , BroadBand Engineers, Wireless Engineers for south Gujarat Sify.

  • Managing: 1 NOC (@ Surat) plus 6 Base Stations (@ Navsari , Valsad , Vapi , Vyara , Bardoli & Silvassa).

  • Install / Manage / Troubleshoot / support on - Backbone / Customer connectivity ( includes Lease Line , PRI , BRI , Fiber, Wireless , (VPN , non-VPN both) etc..)

  • Install / Manage / Troubleshoot / support on - Backbone / corporate customer routers / switches.

  • Perform NOC / BST upgradations via Changes.

  • Taking necessary actions to maintain NOC uptime up to 99.9 %

  • Providing supports to Iways & CTO customer of sify network at Surat , Vapi , Valsad , Vyara , Bardoli , Silvassa & Navsari

  • Creating the Detailed diagram for NOC/BST and corporate customers.

  • Defining hierarchical network for surat and down streams to minimize routing table as low as possible.

  • Doing Proper routing and NATting for the new upcoming customers.

  • UPS and other Vendor Management.

3.4. Aug-2000 to Aug-2004 (4 years) CISPL/Server Support

3.4.1. CISPL: Creative Infotech Solutions Pvt. Ltd, Surat

  • worked as a Customer Support Engineer.

Job Responsibilities:

  • I was providing PC, Servers Support, and Facility management for various clients of CISPL.

  • Installation, Upgradation, Maintenance, Administration of Windows NT 4.0 Server, clients.

  • Configuration and administration of DNS and DHCP server on Windows NT / 2000 / 2003.

  • Installation, Upgradation, User management of Lotus Domino Rel 5 & Rel 6. Successfully implemented Lotus Domino server & Notes ( 120 users) Installation project @ Kribhco Industries , Surat.

  • Provided Resident Engineer & Facility Management services at Hindalco industries Ltd, Sumul Dairy, NTPC, NFI & SMC.

  • Successfully implemented RAID level 2 and 5 in Windows NT servers & RAID level 5 in Novell Netware server @ Hindalco Industries Limited , Silvassa.

  • Installation of NT File server & NT with Lotus domino rel.5 Server with 95 Notes clients.

  • Develop Call management System in web interface for users call reporting, applied @ Hindalco Industries Limited, Silvassa.

  • Configuration of Hindalco WAN Link to connect to Remote site(Renukoot) Via VSAT. (Configuration of 3660 Router, Radyne Modems).

  • Perpared Internal Network Diagram and Load Distribution at Hindalco Industries Ltd.-Silvassa.(3-Com Layer 3 Switch, Layer-2 Switches(3-com, Nortel Networks))

  • Networking and configuration of switch / router at Sumul Dairy, Surat.(Cisco 2600 router)

3.5. Apr-1996 to Mar-1997 (1 year) NICE/Instructor

3.5.1. NICE: National Institute of Computer Education, Surat